Terms & Conditions

LARRVÉ operates an on-demand fashion platform where selected products are produced once sufficient customer demand has been reached.

LARRVÉ also operates a resale marketplace through which eligible users can list and purchase pre-owned fashion items.

LARRVÉ is operated by Larrvé.

You can contact us at:

Email: contact@larrve.com

Additional company information may be displayed on our website as required by law.

You must be at least 18 years old to independently enter into transactions through LARRVÉ.

By creating an account, making a reservation, purchasing an item or selling through the resale marketplace, you confirm that the information you provide is accurate and that you are legally able to enter into the relevant transaction.

You must not create an account using another person's identity or provide information that is false, misleading or fraudulent.

Certain LARRVÉ services may require you to create an account.

You are responsible for:

• providing accurate and current account information;
• keeping your login credentials confidential;
• activities carried out through your account; and
• notifying us promptly if you believe your account has been accessed without permission.

We may suspend, restrict or close an account where we reasonably believe it has been used fraudulently, unlawfully, abusively or in material breach of these Terms or our other applicable policies.

Where appropriate, we will provide reasonable notice or an explanation unless doing so would compromise security, fraud prevention, an investigation or a legal obligation.

Some LARRVÉ products are offered through our on-demand production model.

Instead of manufacturing large quantities in advance, we may invite customers to reserve an item while we assess demand.

Each applicable product may have a production threshold or other demand requirement that must be met before we decide to proceed with production.

Product pages may display information including:

• the product price;
• the reservation status;
• estimated production timeframes;
• estimated dispatch or delivery information; and
• other relevant product information.

A reservation is not the same as a completed purchase.

When you reserve an on-demand item, you are indicating that you wish to purchase that item if it proceeds to production.

Making a reservation does not, by itself, create a binding contract for the purchase of the item.

At the reservation stage, your payment method may be securely set up through our payment provider, Stripe, so that we can attempt to collect payment if the item proceeds to production.

LARRVÉ does not charge the purchase price merely because you make a reservation.

By completing a reservation, you authorise LARRVÉ and its payment provider to attempt to collect the price disclosed to you for the reserved item if the applicable production threshold is reached and LARRVÉ decides to proceed with production.

A production threshold represents the level of demand required before an on-demand product may proceed to production.

Reaching a displayed threshold does not require us to manufacture an item where production becomes impossible or impracticable for reasons such as material unavailability, manufacturing problems or other circumstances outside our reasonable control.

If an item does not reach its required production threshold within the applicable reservation period, or if we otherwise decide not to proceed with production:

• your reservation will be cancelled;
• you will not be charged for the item; and
• we will notify you where appropriate.

Because our reservation system uses a payment method set up for potential future payment rather than taking the purchase price at reservation, there may not be a monetary authorisation hold to release. Any temporary verification or authorisation displayed by your bank or payment provider is subject to that provider's own processing practices.

If the applicable production threshold is reached and we decide to proceed with production, we will attempt to collect payment using the payment method associated with your reservation.

The price charged will be the price that was disclosed and agreed when you made your reservation, unless you have expressly agreed to a change.

We will not increase the price of an existing reservation without your agreement.

If we cannot successfully collect payment when an item proceeds to production, we may:

• attempt the payment again;
• ask you to update or provide another payment method; and/or
• give you a reasonable period in which to resolve the failed payment.

If payment cannot be successfully collected within the period we specify, we may cancel your reservation.

You will not be entitled to receive an item for which payment has not been successfully completed.

A reservation is not acceptance of an order and does not create a binding contract for the purchase of the reserved item.

If your reserved item proceeds to production, payment is successfully collected and LARRVÉ sends you an order confirmation, a binding contract for the purchase of that item is formed when we send that order confirmation.

If payment is unsuccessful or we do not send an order confirmation, no purchase contract for that item is formed.

Your order confirmation will be sent electronically to the email address associated with your account or order.

You may cancel an on-demand reservation before payment has been successfully collected and your order has been confirmed.

You can cancel through the functionality provided on LARRVÉ or by contacting us where that functionality is unavailable.

Because no purchase price has been collected at the reservation stage, no purchase-price refund will normally be required when a reservation is cancelled.

Once payment has been successfully collected and your order has been confirmed, your statutory cancellation rights and our Returns, Refunds & Cancellations Policy apply.

Prices displayed for LARRVÉ products will be clearly presented before you make a reservation or purchase.

Where applicable, prices include taxes required to be included in the displayed consumer price.

Delivery charges and any other mandatory charges that apply to an order will be disclosed before you complete the relevant transaction.

We may change prices for future reservations and purchases at any time.

A price change will not affect the agreed price of an existing reservation or a purchase contract that has already been formed, unless you expressly agree otherwise.

If we discover an obvious pricing error before a contract has been formed, we may correct the error and give you the opportunity to proceed at the correct price or cancel your reservation.

Because LARRVÉ operates an on-demand production model, products may require a production period before they can be dispatched.

We will provide estimated production, dispatch or delivery information where applicable.

Unless we expressly state that a date is guaranteed, production and delivery dates are estimates.

Factors such as manufacturing schedules, material availability, quality control, customs, courier delays and events outside our reasonable control may affect these estimates.

Where a delivery timeframe longer than the standard period required by applicable consumer law is necessary because of our on-demand model, that timeframe will be communicated to you and agreed as part of your purchase.

If we become aware of a significant delay, we will take reasonable steps to notify you.

Nothing in this section limits any rights you may have under applicable consumer law where goods are not delivered within an agreed timeframe.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by you, although we will take reasonable steps to assist where possible.

Responsibility for the goods passes to you when you, or a person identified by you to receive them, takes physical possession of them, except where applicable law provides otherwise.

For eligible LARRVÉ products purchased online, you may notify us that you wish to cancel your purchase within 14 days after the day on which you receive the item, subject to any exceptions provided by law.

You do not need to provide a reason.

To make the process easier, we ask that you initiate your return through the LARRVÉ Returns Portal within the applicable 14-day period.

After notifying us that you wish to cancel, you must return the item within the timeframe required by applicable law and in accordance with the return instructions provided.

For standard change-of-mind returns, we ask that items are:

• unworn and unused, other than reasonable handling to inspect and try on the item;
• in their original condition;
• returned with original tags attached; and
• returned with their original packaging where reasonably possible.

You may inspect and try on an item in a manner reasonably similar to how you could inspect it in a physical shop.

Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and its value has been diminished as a result, we may make a deduction from the refund where permitted by law.

Full information about returns, return postage, exclusions, refunds and cancellation procedures is contained in our Returns, Refunds & Cancellations Policy.

Nothing in these Terms limits your statutory cancellation rights.

Where you validly cancel an eligible online purchase, refunds will be processed in accordance with applicable consumer law and our Returns, Refunds & Cancellations Policy.

Where required by law, this includes refunding the standard outbound delivery charge paid for the relevant order. If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of our standard delivery option.

We may withhold the refund until we have received the returned goods or you provide evidence that you have returned them, where permitted by law.

Refunds will normally be made using the original payment method unless otherwise agreed.

All LARRVÉ goods must meet the standards required by applicable consumer law.

If an item is faulty, damaged, not as described, not of satisfactory quality or otherwise fails to meet your statutory rights, please contact us or submit a request through our Returns Portal.

Your legal rights relating to faulty or non-conforming goods are separate from, and may extend beyond, the 14-day change-of-mind cancellation period.

Nothing in these Terms or our Returns Policy excludes or restricts your statutory rights.

LARRVÉ also provides a marketplace through which users may list and purchase eligible pre-owned items.

Unless expressly stated otherwise, resale items are sold by the seller identified in the listing and not by LARRVÉ.

LARRVÉ provides the platform and facilitates aspects of the transaction, including payment and payout functionality.

The identity and legal status of the seller may affect the rights available to a buyer.

Where a seller is acting as a private individual rather than in the course of a business, certain consumer rights that apply when purchasing from a business may not apply to that transaction.

Where a seller is acting as a trader or business, additional consumer rights and obligations may apply.

Sellers must accurately identify their status where requested and must not falsely represent themselves as private sellers in order to avoid legal obligations.

Use of the resale marketplace is also subject to our Seller Terms and any applicable marketplace or resale policies.

A seller listing an item through LARRVÉ confirms that:

• they own the item or otherwise have the legal right to sell it;
• the item is authentic;
• the listing accurately describes the item and its condition;
• photographs used in the listing accurately represent the item;
• known faults, damage, alterations or material defects have been disclosed;
• the item does not infringe another person's intellectual property rights; and
• the sale is lawful.

Counterfeit, stolen, fraudulent or materially misrepresented goods are prohibited.

We may remove listings or restrict accounts where we reasonably believe these requirements have been breached.

LARRVÉ currently charges sellers a 12% commission on completed resale transactions.

The applicable commission and any other charges will be disclosed to the seller before the listing or transaction is completed.

Seller payments and payouts may be processed through Stripe Connect or another payment provider made available by LARRVÉ.

Seller proceeds may be held pending successful completion of the transaction, including delivery and any applicable dispute period.

Detailed payout, store credit, dispute and seller protection rules are contained in our Seller Terms.

Where made available, eligible sellers may choose to convert some or all of their resale proceeds into LARRVÉ store credit instead of receiving a cash payout.

Any promotional benefit associated with conversion to store credit, including an applicable discount voucher, will be disclosed before the seller confirms the conversion.

Unless otherwise stated in the applicable promotion, conversion to store credit is voluntary.

Specific eligibility requirements, expiry terms and restrictions applicable to store credit or promotional vouchers will be displayed when the option is offered or set out in the applicable Seller Terms or promotional terms.

Where a dispute arises between a resale buyer and seller, LARRVÉ may review information reasonably relevant to the transaction, including:

• listing information and photographs;
• communications made through the platform;
• shipping and tracking information;
• proof of delivery;
• photographs or other evidence submitted by the parties; and
• payment information.

We may temporarily delay a seller payout while a genuine dispute is investigated.

Our involvement in resolving a marketplace dispute does not make LARRVÉ the seller of an item that was sold by a third-party seller.

Further rules concerning marketplace disputes are contained in our Seller Terms and applicable resale policies.

You must not use LARRVÉ to:

• engage in unlawful, fraudulent or deceptive activity;
• sell counterfeit or stolen goods;
• knowingly provide false or misleading information;
• manipulate reservations, transactions, reviews or platform functionality;
• interfere with the security or operation of LARRVÉ;
• attempt to gain unauthorised access to another account or our systems;
• misuse another person's personal information;
• infringe intellectual property rights;
• harass, threaten or abuse other users;
• evade fees or commissions properly due to LARRVÉ; or
• use LARRVÉ in any way that materially breaches these Terms or applicable law.

Unless otherwise stated, LARRVÉ and its licensors own or have the right to use the intellectual property contained in the LARRVÉ website, including branding, logos, graphics, photographs, product designs, text, software, layout and other content.

You may use the website for your personal use in accordance with these Terms.

You must not reproduce, commercially exploit, distribute, modify or otherwise use LARRVÉ intellectual property without permission except where permitted by law.

Sellers retain ownership of intellectual property they own in content they upload but grant LARRVÉ the rights reasonably necessary to display, reproduce and use that content for operating, promoting and administering the relevant listing and marketplace services.

You must have the necessary rights to any content you upload.

LARRVÉ uses third-party providers to operate parts of its services, including payment, hosting, communications and delivery services.

Your use of certain third-party services may also be subject to those providers' applicable terms.

We are not responsible for the independent acts or omissions of third parties except where applicable law makes us responsible.

We are not responsible for delay or failure to perform an obligation where the delay or failure results from an event genuinely outside our reasonable control.

This may include serious transport disruption, natural disasters, widespread telecommunications failures, government action, industrial disputes affecting third parties, material shortages or significant disruption to manufacturing or logistics.

Where such an event affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

If a delay becomes substantial, you may have rights to cancel under applicable consumer law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or restricted.

If you are using LARRVÉ as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, subject always to your statutory rights and applicable law.

LARRVÉ is intended primarily for personal consumer use. We are not responsible for business losses suffered as a result of consumer use of the platform, to the extent permitted by law.

Different liability provisions may apply to sellers acting in the course of a business and may be contained in the Seller Terms.

We may suspend, restrict or terminate access to LARRVÉ where reasonably necessary because of:

• fraud or suspected fraud;
• counterfeit or prohibited listings;
• serious or repeated breaches of these Terms;
• abuse of buyers, sellers or LARRVÉ staff;
• misuse of the payment or returns systems;
• security risks;
• legal or regulatory requirements; or
• conduct that materially threatens the integrity of the platform.

Where reasonable and lawful, we will provide notice or information about the action taken.

Termination of an account does not remove rights or obligations relating to transactions already completed or amounts properly owed.

Our collection and use of personal information is governed by our Privacy Policy.

By using LARRVÉ, you acknowledge that your personal information will be handled as described in that policy.

We may update these Terms from time to time to reflect changes to LARRVÉ, applicable law, technology or our services.

Changes will generally apply to future use, reservations and transactions from the effective date of the updated Terms.

We will not retrospectively change the material terms governing an existing confirmed purchase in a way that removes rights you had when the contract was formed.

Where a change is significant, we may provide notice through the website, your account or by email.

The date at the top of these Terms indicates when they were last updated.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.

We may transfer our rights and obligations under these Terms to another organisation where permitted by law, for example as part of a restructuring, sale or transfer of our business.

Where such a transfer materially affects your rights, we will provide appropriate notice.

You may only transfer your rights or obligations under these Terms where we agree or where applicable law permits you to do so.

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the law applicable to you and may be entitled to bring proceedings in the courts applicable to your place of residence.

Nothing in these Terms removes any mandatory rights you have under applicable consumer law.

If you have questions about these Terms, an order, reservation or your use of LARRVÉ, contact:

LARRVÉ

Email: contact@larrve.com