Customer Service

How do reservations work?

When you reserve a piece we place a hold on your card, with no charge yet. Once the piece moves into production your card is charged.

When will I know my delivery timing?

Once production begins, we'll email you with an estimated delivery timeframe. You can then follow your order journey and each production stage from your account.

Can I cancel a reservation?

Yes, as long as the piece has not yet gone into production. Cancel anytime from My Purchases in your account. Once your order is placed, your cancellation and return rights are set out in our Returns, Refunds & Cancellations policy.

What if a design never reaches production?

If a piece does not reach enough reservations, no charge is ever made and your card hold is simply released.

Open the size guide on any product page for our body measurement chart, plus garment measurements where we have published them for that piece. If you are between sizes or unsure, message us and we will help you choose.

Free worldwide shipping on LARRVÉ on-demand orders. Applicable taxes and import duties are included in the displayed product price, so there should be no additional charges on delivery.

Resale items are sold and shipped directly by independent sellers. Sellers set their own shipping charges, which are shown before checkout, and import taxes, customs duties and handling fees may apply on cross-border deliveries.

Once production begins on an on-demand order, we'll email you with an estimated delivery timeframe. You can then follow your order journey and each production stage from your account.

Full details are on our Shipping & Delivery page.

Returns, refunds and cancellations are covered in full by our Returns, Refunds & Cancellations policy, which is the definitive version of these rules.

In short: standard on-demand pieces are eligible for our 14 day return process, and genuinely personalised or made-to-measure pieces may be excluded. If something arrives faulty or damaged, contact us within 14 days of delivery and we will put it right.

For standard change-of-mind returns, return postage is paid by the customer. If an item is faulty, damaged, incorrect or not as described, LARRVÉ covers reasonable return costs where we are legally required to do so.

Resale purchases are covered by 7-Day Buyer Protection rather than the standard returns process. See the returns policy for details.

How do I list an item for resale?

Go to Sell an Item in your account, add photos, a description, condition and your price. Once approved, it is live on the resale marketplace.

When do I get paid?

Payouts are processed once your item sells and the buyer confirms receipt. Details are available in My Sales.

Message our support team directly from your account, or reach us at contact@larrve.com. We aim to respond within 1 to 2 business days.